Warranty & Guarantee
Lifetime Warranty & Satisfaction Guarantee
We stand behind every copper alembic still we sell. Handcrafted from premium materials, built to last for generations.
At CopperHolic, we stand behind every copper alembic still we sell. Each one is handcrafted from premium materials by skilled master artisans and built to last for generations. That is why we back every purchase with a lifetime craftsmanship guarantee and a 30-day satisfaction guarantee — because you deserve complete confidence in your investment.
Lifetime Craftsmanship Guarantee
Every CopperHolic copper alembic still is covered by our lifetime craftsmanship guarantee. If your still ever develops a defect in materials or workmanship under normal use, we will repair or replace it free of charge. There is no time limit — it lasts as long as you own the still.
Copper Body & Pot
Including any defects in the hand-hammered copper shell (cucurbit).
Joints & Solder
All lead-free silver solder joints throughout the still.
Alembic Head
The signature onion-shaped dome and lyne arm.
Condenser Coil
The copper serpentine condensing coil and its housing.
We believe that a still built with 1.1mm pure copper and lead-free silver solder should perform flawlessly for a lifetime, and we put our guarantee behind that belief.
30-Day Satisfaction Guarantee
We want you to love your CopperHolic still from the very first distillation. Try your still risk-free for a full 30 days after delivery. If you are not completely satisfied for any reason, simply return it for a full refund.
- 30 days from delivery to decide if your still is right for you
- Easy returns — contact us and we will arrange everything
- Free return shipping for all US orders
- Full condition — still must be clean with all original components
- Fast refund — processed within 5 business days of receipt
The vast majority of customers fall in love with their stills the moment they unbox them. The weight of the copper, the quality of the craftsmanship, and the beauty of the hand-hammered finish speak for themselves.
What Is Not Covered
To keep our guarantee fair and sustainable:
Natural Patina
Copper naturally develops a beautiful patina over time. This is completely normal and does not affect performance.
Misuse or Modification
Damage from dropping, modification, or use contradicting our included instructions is not covered.
Cosmetic Wear
Minor scratches, dents from handling, or surface discoloration that do not impact distilling performance.
For tips on caring for your copper still, check our FAQ page or the included care guide.
How to Make a Warranty Claim
- Contact us — Email info@copperholic.com with your order number and a brief description of the issue.
- Include photos — Attach clear photos showing the defect or problem.
- We respond fast — Expect a reply within 24-48 hours with a resolution plan.
- We ship first — If a repair or replacement is needed, we ship your replacement before you return the original.
Our customer support team handles every claim personally. You will never deal with automated responses — just real people who care about your experience.
Why We Offer This Guarantee
Our confidence comes from the quality of our materials and craftsmanship:
- 1.1mm pure copper construction — thicker than most competitors, greater durability and better heat distribution. Learn more on our Safety & Materials page.
- Lead-free silver solder throughout — every joint is food-safe and built to last without degradation
- Hand-hammered by master artisans — decades of experience using traditional techniques
- Fewer than 1% warranty claims — that is how confident we are in every still
Ready to Get Started?
Every purchase is protected by our lifetime craftsmanship guarantee and 30-day satisfaction guarantee.
Shop with Confidence