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We Are Here to Help
Whether you have a question about your order, need guidance choosing the right still, or just want to talk copper craftsmanship, our team is ready to assist.
Business Hours
Monday – Saturday
9:00 AM – 5:00 PM EST
Before You Write, Check These Resources
Quick answers that save time:
- FAQs — heating, cleaning, sizes, troubleshooting
- Shipping & Tracking — delivery times and how tracking works
- Still Manual — setup, water flow, first run, cleaning
- Size Guide — which still is right for you
To help us solve it faster, please include:
- Your order number and the email used at checkout
- Which model you have: 5L / 5-Gallon / 10-Gallon
- What you are distilling (hydrosol, essential oils, water)
- If reporting an issue or defect: attach photos or a short video
Send a Message
Fill out the form below and we will get back to you as soon as possible.
Looking for Quick Answers?
Most questions about sizing, setup, shipping, and care are covered in our FAQ.
Visit Our FAQs