Contact
Need help with an order or choosing the right still? Send us a message below — we usually reply within 24 hours (Mon–Sat).
Quick answers (save time):
- FAQs (heating, cleaning, sizes, troubleshooting)
- Shipping & tracking (delivery times + how tracking works)
- Still Manual (setup, water flow, first run, cleaning)
To help us solve it faster, please include:
- Your order number + the email used at checkout
- Which model you have: 5L / 5-Gallon / 10-Gallon
- What you’re distilling (hydrosol / essential oils)
- If it’s an issue/defect: attach photos or a short video
Not sure which size to buy?
- 5L: compact starter size for small runs
- 5-Gallon: best all-round size for consistent batches
- 10-Gallon: larger batches and higher throughput
You can also browse all sizes here: Copper Alembic Still Kit.
Prefer email? Write us at info@copperholic.com.