Refund policy

Effective for orders placed on or after 28 July 2026. Orders placed before this date are covered by the return policy that was in effect at the time of purchase.

Return window

You have 30 days from delivery to request a return. Requests made more than 30 days after delivery cannot be accepted.

Condition required: unused

Opening the shipping carton is fine. You are expected to open the outer box and inspect your order when it arrives, and doing so does not affect your right to return it.

An item counts as unused when all of the following are true:

  • It has never been heated, and no heat source has been applied to it.
  • Nothing has been run through it. No water, alcohol, botanicals, or any other material.
  • It has not been modified, soldered, drilled, polished, or repaired.
  • It is free of residue, scale, scorching, dents, and scratches beyond what ordinary handling and inspection would cause.
  • All components are present: pot, lid, swan neck, condenser, coil, thermometer, gaskets, and any accessories supplied.
  • The inner packaging and protective wrapping have been kept and are returned with the item.

A still that has been used for a distillation run, even once, is no longer unused and cannot be returned. It remains covered for life against defects by our craftsmanship guarantee.

What a return costs

If you have changed your mind: a 15% restocking fee applies, calculated on the price paid for the item, and return shipping is paid by you.

If the item is damaged, defective, or not what you ordered: no restocking fee, we pay the return shipping, and you receive a free replacement or a full refund, whichever you prefer.

Digital products

The Distiller's Archive and any other digital product are non-refundable once access has been granted, which happens as soon as your order is placed. The material is delivered immediately and in full. Where a digital product was purchased alongside a still, the digital portion is deducted from any refund on that order.

Not returnable

  • Items used for a distillation run, or otherwise not meeting the unused condition above
  • Custom-made or personalized stills, unless damaged or defective
  • Digital products, once access has been granted
  • Items returned with components missing, where the loss is not our error
  • Requests made more than 30 days after delivery

How to start a return

  1. Email info@copperholic.com within 30 days of delivery with your order number and clear photos of the item and its packaging.
  2. We review your request and, if it is eligible, issue a Return Merchandise Authorization (RMA) with return instructions.
  3. Pack the item with all parts, accessories, and inner packaging. Write the RMA number clearly on the outside.
  4. Ship it to the address given in your RMA.

Items sent back without an RMA cannot be accepted or refunded.

Refunds

Every return is inspected on arrival before a refund is approved. If an item does not meet the condition requirements above, we will contact you. You may have it shipped back to you at your cost, or accept a reduced refund. Approved refunds are issued to the original payment method within 5 to 10 business days.

Exchanges

Return the item you have using the process above, then place a new order for the one you would prefer.

Questions

Email info@copperholic.com and our team will help.