Privacy Policy and Terms & Conditions

At CopperHolic, your privacy and trust matter. This page explains how we collect, use, protect, and share your information, and the terms that apply when you browse or shop with us.

Privacy Policy

1. Information We Collect

  • Personal information: When you place an order, create an account, subscribe to emails, or contact us, we may collect your name, email, phone number, shipping and billing address, and order details.
  • Payment information: Payments are processed securely by our payment providers. We do not store full payment card details on our servers.
  • Automatic data: We may collect information such as IP address, device type, browser type, pages visited, time spent, and referral source using cookies and analytics tools.

2. How We Use Your Information

  • To process and fulfill orders, including shipping and delivery updates
  • To communicate about orders, returns, refunds, account activity, and support requests
  • To send marketing emails or updates (you can opt out anytime)
  • To improve our website, product experience, and customer support
  • To prevent fraud, unauthorized activity, or misuse
  • To comply with legal obligations

3. How We Share Your Information

  • We do not sell or rent your personal information.
  • We may share your data with trusted service providers (such as payment processors, shipping carriers, email providers, and analytics tools) only as needed to operate our business.
  • We may disclose information if required by law, to enforce our policies, or to protect our rights, property, and safety.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep the site working properly, remember preferences, personalize content, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may limit some site features.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption where appropriate. No method of transmission or storage is 100% secure, but we work to protect your data using best practices.

6. Your Choices & Rights

  • Marketing emails: You can unsubscribe at any time using the link in our emails.
  • Access, correction, deletion: Depending on your location, you may request access to, correction of, or deletion of personal information we hold about you.
  • How to request: Email us at info@copperholic.com.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Last updated: May 13, 2025

Terms & Conditions

1. Website Use

By accessing or using our website, you agree to follow these Terms. If you do not agree, please do not use the site.

2. Product Information

We strive to display accurate product descriptions, images, specifications, and pricing. However, we do not guarantee all content is error-free. Product colors and finishes may vary slightly due to lighting, screen settings, and handcrafted variations.

3. Pricing & Payment

  • Prices are listed in USD and may change without notice.
  • We accept major payment methods shown at checkout (including PayPal where available).
  • Payment is due at checkout. Orders are confirmed after successful payment authorization.

4. Shipping & Delivery

  • We currently ship within the United States only.
  • Processing time, shipping options, and delivery estimates are shown at checkout and in our Shipping Policy.
  • Once a package is handed to the carrier, delivery timing is controlled by the carrier. We will assist with tracking where possible.

5. Returns & Refunds

We offer a 30-day return window for eligible items. To qualify, items must be unused, in original condition, and include all original packaging and accessories.

  • Return shipping: Return shipping may be free for eligible returns as outlined in our Return Policy.
  • Refund method: Approved refunds are issued to the original payment method after inspection.
  • Timing: Refund processing times may vary depending on your payment provider.

Full details: Return Policy

6. Warranty / Support

If your item arrives damaged or missing parts, contact us promptly at info@copperholic.com with your order number and photos/videos so we can help.

7. Intellectual Property

All content on this website (including text, images, graphics, logos, and design) is the property of CopperHolic and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute our content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, CopperHolic is not liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

9. Governing Law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles.

10. Contact Us

If you have questions about this Privacy Policy or these Terms, contact us at info@copperholic.com.

By using our website and purchasing from CopperHolic, you agree to this Privacy Policy and these Terms & Conditions.

Shop with confidence — your privacy and satisfaction are always protected at CopperHolic.