Return Policy

Return Policy

At CopperHolic, your satisfaction is our priority. We stand behind the craftsmanship of our handmade copper alembic stills and accessories. If you're not completely happy with your purchase, our return process is simple, transparent, and risk-free.

🕒 Return Window

You may return any eligible item within 30 days of delivery for a full refund or exchange.

📦 Return Eligibility

  • Items must be unused, in original condition, and in original packaging.
  • All included parts and accessories must be returned.
  • Custom or personalized items are non-returnable unless damaged or defective.

🚚 Free Return Shipping (USA)

We offer free return shipping for all orders within the United States.
Once your return is authorized, we’ll send you a prepaid return shipping label.

🔁 How to Initiate a Return

  1. Email us at info@copperholic.com within 30 days of delivery.
  2. We'll issue a Return Merchandise Authorization (RMA) and provide detailed return instructions.
  3. Pack the item securely with all original parts and accessories.
  4. Affix the prepaid return label and write the RMA number clearly on the outside.
  5. Drop the package at the nearest carrier location as instructed.

💳 Refund Process

  • Refunds are issued to the original payment method after the item is inspected.
  • Please allow 5–10 business days for your refund to appear.
  • We’ll notify you by email once your return is processed.

🔄 Exchanges

To exchange an item:

  • Follow the standard return process above.
  • Once we receive your return, simply place a new order for the item you'd like instead.

🛠️ Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with:

  • Your order number
  • Photos of the damaged item

We’ll arrange a free replacement or issue a full refund, including return shipping.

🚫 Non-Returnable Items

  • Custom-made or personalized copper stills (unless defective)
  • Used items or those not in original condition
  • Items missing components not due to our error

⏳ Late or Missing Refunds

If your refund hasn’t posted within 15 business days of confirmation:

  • Check your bank or card account.
  • Contact your payment provider (processing times may vary).
  • If the issue persists, email us at info@copperholic.com — we're here to help.

❓Need Help?

Still have questions?
Contact our support team anytime at info@copperholic.com. We’re happy to assist you.

Shop with confidence. CopperHolic offers a 30-day satisfaction guarantee and free return shipping on all eligible US orders.