Shipping policy

Processing

Orders are processed within 1–2 business days. During peak season (November–December), processing may take up to 3 business days.

Delivery

Shipping is free on all US orders. Your order ships from our US stock and typically arrives within 3–7 business days of ordering. As soon as your order is on its way, we will send your tracking number by email.

Tracking

If you have not received tracking within 3 business days of ordering, reply to your order confirmation email and we will send it directly.

Lost or damaged packages

If your package is lost or arrives damaged, contact us at info@copperholic.com within 7 days of the expected delivery date with your order number and photos where applicable. We will make it right with a replacement or refund.

Address accuracy

Please double-check your shipping address at checkout, including apartment or unit numbers. If you spot an error after ordering, reply to your confirmation email immediately — we can correct it any time before the order ships.