Shipping policy
Processing
Orders are processed within 1–2 business days. During peak season (November–December), processing may take up to 3 business days.
Delivery
Shipping is free on all US orders. Your order ships from our US stock and typically arrives within 3–7 business days of ordering. As soon as your order is on its way, we will send your tracking number by email.
International orders
We ship to the United Kingdom, Canada, Australia and New Zealand by tracked courier. Delivery usually takes 2–3 weeks.
- 5L still: $199 to the UK, $259 to Canada, $269 to Australia and $299 to New Zealand.
- 5 gallon still: $319 to the UK, $419 to Canada and $389 to New Zealand. It does not ship to Australia.
- 10 gallon still: ships within the US only.
International orders are final sale: no returns or exchanges. Damage in transit is covered, see Lost or damaged packages below.
Import taxes
- Australia and New Zealand: no import tax is expected on a single still.
- United Kingdom: 20% import VAT plus a small courier handling fee, paid by you to the courier on delivery.
- Canada: GST/HST (5% to 15% depending on your province), any duty, and a courier brokerage fee, paid by you to the courier on delivery.
These charges are set by your country's customs and are not included in our price or shipping.
Tracking
If you have not received tracking within 3 business days of ordering, reply to your order confirmation email and we will send it directly.
Lost or damaged packages
If your package is lost or arrives damaged, contact us at info@copperholic.com within 7 days of the expected delivery date with your order number and photos where applicable. We will make it right with a replacement or refund.
Address accuracy
Please double-check your shipping address at checkout, including apartment or unit numbers. If you spot an error after ordering, reply to your confirmation email immediately — we can correct it any time before the order ships.